Privacy Policy

City Lockers is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and locker systems.

We collect several types of information to provide and improve our services:

• Personal Information: name, email address, phone number, address, and payment details when you create an account or place a booking.
• Usage Data: booking history, dates and times of access, locations, and device information such as IP address, browser type, and operating system.
• Location Data: with your consent, we may collect precise location data to help you find available lockers.
• Cookies and Similar Technologies: we use cookies and similar tools to enhance experience, analyze trends, and administer the website.
• Communications: records of emails, chats, and support interactions.

• Providing Services: process bookings, manage accounts, facilitate luggage transfer and package delivery, and provide customer support.
• Improving Services: analyze usage, optimize platform performance, and develop new features.
• Personalization: tailor recommendations and relevant content.
• Communication: send service updates and, where permitted, marketing communications.
• Security: protect systems and users from fraud and unauthorized access.
• Legal Compliance: comply with legal obligations and regulatory requirements.

• Service Providers supporting payments, logistics, technology, and marketing.
• Partners involved in joint services or promotions.
• Legal Authorities when required by law or to protect rights and safety.
• Business Transfers such as mergers, acquisitions, or asset sales.
• Other parties where you provide explicit consent.

We implement reasonable safeguards, including encryption, access controls, and periodic security assessments. However, no method of transmission or storage is fully secure, and absolute security cannot be guaranteed.