Terms and Conditions | City Lockers

Terms & Conditions

Last updated: 15 January 2026

Company Name: City Lockers Luggage Delivery LLC

Location: United Arab Emirates

1. Acceptance of Terms

By using City Lockers services, including our website, mobile application, and locker systems, you agree to these Terms & Conditions. If you do not agree, you may not access or use our services.

2. Use of Services

  • Eligibility: You must be at least 18 years old to use our services.
  • Account: You may need to create an account to book and use lockers. You are responsible for account security and activity under your account.
  • Prohibited Use: Services may not be used for unlawful activities or for storing illegal, hazardous, or otherwise prohibited items.

3. Booking and Payment

  • Booking: Lockers can be booked through website, app, or kiosk and are subject to availability.
  • Payment: You agree to pay all applicable charges. Accepted payment methods and pricing are subject to change.
  • Cancellation and Refunds: Please refer to the Returns and Refund Policy for cancellation and refund rules.
  • Locker Size and Usage: Customers are responsible for choosing a suitable locker size; items must fit fully inside the locker.

4. Locker Usage and Restrictions

The following items are strictly prohibited from being stored in lockers:

  • Illegal substances
  • Hazardous materials such as explosives or flammable liquids
  • Weapons
  • Perishable goods
  • Animals
  • Any item that may cause damage or harm

5. Luggage Transfer and Package Delivery

  • Service availability may vary by location and operational conditions.
  • While reasonable care is taken, City Lockers is not liable for loss or damage except where required by law.
  • Customers are responsible for providing accurate transfer and delivery details.