Terms & Conditions
Last updated: 15 January 2026
Company Name: City Lockers Luggage Delivery LLC
Location: United Arab Emirates
1. Acceptance of Terms
By using City Lockers services, including our website, mobile application, and locker systems, you agree to these Terms & Conditions. If you do not agree, you may not access or use our services.
2. Use of Services
- Eligibility: You must be at least 18 years old to use our services.
- Account: You may need to create an account to book and use lockers. You are responsible for account security and activity under your account.
- Prohibited Use: Services may not be used for unlawful activities or for storing illegal, hazardous, or otherwise prohibited items.
3. Booking and Payment
- Booking: Lockers can be booked through website, app, or kiosk and are subject to availability.
- Payment: You agree to pay all applicable charges. Accepted payment methods and pricing are subject to change.
- Cancellation and Refunds: Please refer to the Returns and Refund Policy for cancellation and refund rules.
- Locker Size and Usage: Customers are responsible for choosing a suitable locker size; items must fit fully inside the locker.
4. Locker Usage and Restrictions
The following items are strictly prohibited from being stored in lockers:
- Illegal substances
- Hazardous materials such as explosives or flammable liquids
- Weapons
- Perishable goods
- Animals
- Any item that may cause damage or harm
5. Luggage Transfer and Package Delivery
- Service availability may vary by location and operational conditions.
- While reasonable care is taken, City Lockers is not liable for loss or damage except where required by law.
- Customers are responsible for providing accurate transfer and delivery details.